Rainier Overseas Movers

I recently used Rainier International Movers for my relocation from Albany, New York to Aix-en-Provence, France for a position with ITER, and I was very pleased with the experience. Doug was outstanding throughout the process, maintaining excellent communication and working with me to find a solution that fit my budget. The local moving crews on both the U.S. and France sides were professional, courteous, and accommodating to all of my needs. Most importantly, everything arrived safely, on time, and without any damage. Moving internationally can be stressful, but Rainier made the process smooth and straightforward. I would gladly recommend them to anyone planning an international move.

Move size: 3 Bedroom Home Service cost: $15000

We used Rainier Overseas Moving to transport our household effects from Florida to Paraguay.

From start to finish it was a great process mainly because of Don Arroyo - who was our liaison from start to finish.

Having moved before we knew that it was important to obtain several quotes but it was clear that Don's knowledge of the complexities of an international move made a key difference.

Rainier wasn't the most inexpensive quote (nor were they the most expensive!) - but we firmly believe you get what you pay for.

Our move was organized within a few days and the pick up went super smoothly. Don was a support 100% of the time and made sure we were kept in the loop on shipping times etc.

With an international move you have a large number of moving parts as your household effects may be handed off from one vendor to another. Normally this would be very nerve-racking but Rainier has such a good set of vendors that this was not an issue.

Suffice to say everything was delivered safely into the house in Paraguay.

Having moved a number of times both domestically and internationally I can say that this was the easiest and least worrying of all our moves.

I would 100% use Rainier again and they have our highest recommendation.

Sincere thanks to Don and all the team

Move size: 3 Bedroom Home Service cost: $20000

I do not know if they are locally better but if you are moving out of the country DO NOT hire them. All they had to do was their job and submit my paperwork to their partner company in the country I was moving to when they got it from me, they had it 3 weeks before my stuff shipped because I rushed and paid to send it overnight trying to be sure everything was being done the best possible way, but they still did not send my paperwork to the accepting country until my shipment was enroute, at that point my motorcycle status being unable to import was nothing anyone could advise them of because it was aready on the way, the company said it was a law that any shipping company would be aware of and able to advise clearly if they had only known. The simplest communications that could have made my move, that is already overwhelmingly stressful , a little tolerable they did not do. I was forced to pay for services I did not authorize nor were even done because I was there at the packing but they outsourced to a company and I have no idea how everything went left with me standong right there and no one said anything was going to change my original quoted price. In the end I lost my prize possesion, my favorite motorcycle, lost all money I put into the motorcycle to ship itlost money paying for services that weren't done, and through the whole process was stuck unable to leave the foreign country because it took 6 months past the time I was supposed to have my stuff to find out the answer that I couldn't get my stuff and I could not leave before claiming my things or settling the customs case. All of this because they did not do their job of knowing the rules of the other country, the only reason I hired them. I could have done the move myself with a lot less cost to receive this type of service. The reason I used a company was to make sure the things I could not find out myself were looked into and their wouldn't be any surprises or problems later. I have complained to them, asked for any assistance in all the hardships I had to endure and am still dealing with but they have refused. Protect yourself, do not use this company! There are so many more bad this that happened in this mive but I'm tired or writing but had to just share some and a warning for others to not use them.

Move size: 1 Bedroom Flat Service cost: $12000

Don Arroyo of Rainier Overseas Moving has been, quite frankly, unbelievable. I have dragged this process out literally for years, with countless message back and forth, delays, rescheduling, all my fault, and all along he has been patient, good-natured, and supportive. There is no chance I would ever look to another source for long-distance moving services. For real. For me, sending a precious piece of hand-made furniture from New Hampshire to France has been a daunting process and Don took me through it and made it painless and comfortable. Thanks Don. You rock.

Move size: Partial Move Service cost: $2400

We chose Rainier Overseas Movers to ship a 20' container from Tacoma to Edinburgh. Thank you David for all your efforts in coordinating such a huge move including assistance from Lincoln Moving & Storage in Kent, WA (thank you Pat) and Clark & Rose, the Rainier Overseas Movers agent in the UK (thank you Lynn and the three moving men dispatched to unload the container into our house). We are extremely grateful to David and the whole team involved with transitioning us to the UK!

Move size: 3 Bedroom Home Service cost: $10000

I used Rainier Overseas Movers to ship over 2,000 pounds of personal belongings halfway around the world, and I honestly could not be more impressed.

Shortly after my initial inquiry, I was contacted by Don Arroyo, who guided me through the entire process from start to finish. Don took the time to clearly explain what was required, what documents I needed, and how everything would work to ensure a smooth and successful move. What truly stood out was his responsiveness — every single question I had was answered quickly and thoroughly. In an age where you expect delays and silence, Don was consistently prompt, helpful, and reassuring.

On collection day, the crew arrived and packed everything quickly, carefully, and professionally, creating a detailed inventory that I was able to submit to HMRC, allowing me to avoid paying import duty. This, too, had been clearly explained in advance by Don, which made what could have been a stressful process feel straightforward and manageable.

Throughout the shipment, I was kept informed of progress and expected delivery dates. While there were a couple of minor delays (which are understandable given the scale of an international move), I was genuinely blown away by how quickly my belongings ultimately arrived.

On delivery day, Christopher (and another team member whose name I unfortunately didn’t catch) arrived and unloaded everything into my ground-floor storage in under 30 minutes. Once again, they were professional, efficient, and extremely helpful.

To say that I am thrilled is a massive understatement. Given the sheer logistics of shipping household goods across the planet, I am genuinely astounded by how smoothly everything went, how well I was taken care of, and the fact that everything arrived intact.

I cannot recommend Rainier Overseas Movers highly enough. If you’re considering an international move, you will be in exceptionally good hands.

Move size: Partial Move Service cost: $7000

I inherited some furniture that I wanted moved from WA to VA, including a delicate glass paneled secretary (picture included in review). Dave Wiviott was my contact and the whole process went smoothly. Rainier was not the cheapest bid I received, but then again, I didn't want the items moved cheaply. It was an easy decision to go with them based how quickly they responded to my initial contact and how consistent their communication and customer service was. (It was like pulling teeth getting some of my other quotes). I definitely recommend!

Move size: Partial Move Service cost: $2000

I read the other reviews before posting this negative one, and I see I am joining a common thread: if things go wrong, you are on your own with this company.
To begin with, we were told our belongings would arrive in about 6 weeks - it was longer than that before they even left the States. The company whom Doug had contracted with to receive our goods, ShipCo, turned out to be incompetent. They took so many weeks to get the correct paperwork together that the port authorities ended up inspecting our shipment, with several more weeks of delay. We asked Doug if he could correspond with ShipCo for us, and he replied that he did not have a contact, despite being the one to contract with them. He basically added, sorry, but we were on our own.
When our shipment was eventually released (with a much larger bill than we had been told to expect), despite being told by Doug that ShipCo would arrange delivery, they told us they were unable to do so, and we had to hire a van and enlist friends to collect our belongings. On opening the crate, we discovered that Ranier had not protected items of furniture as promised, with some resulting damage. All in all, it was about 5 months from delivering our shipment in MS to receiving it in our apartment.
To sum up, this is the worst business transaction we have ever been involved in. It may be true that most reviews here are positive, but the fact is that you are taking a big risk on the consequences if things do go wrong. I cannot recommend this company.

Move size: Partial Move Service cost: $4000

Everything you read here is factual and the absolute truth.
In January 2017, I set up a container shipment from Texas to Thailand. I paid the local company the total cost of the shipment ($7692.96) from packing loading, shipping, delivery in Thailand, and unpacking. I assumed they in turn paid Rainier who paid the shipping company and the destination mover.
On February 16, in Thailand, I received an email which reads: "Your shipment was inspected by US Export customs in Los Angeles. There is a total of $1,460.00 due for this. This must be paid before delivery of your shipment can be made." and "We have also advised Boonma to deliver after we have notified them of payment." (It was written as if I had no intention of paying). I was never warned about a possibility of an inspection at any time.
The container was effectively being held for a ransom. The only way I could pay from Thailand, is send my credit card information to Rainier.

When the container was delivered at the dock in Thailand, I developed two medical issues and needed to return to the US. So I also decided to have the container returned to the US since I could not stay to receive it. Rainier told me it would cost $8,570.51. I was surprised again that it cost MORE to ship it to the US especially when it was NOT delivered to the house in Thailand and NOT unpacked. I asked for a breakdown of the costs of $7691 & $8570; in other words cost of packing, shipping, delivery and unpacking, but NEVER received it. I AM STILL WAITING FOR A REFUND FOR NOT DELIVERING AND UNPACKING THE CONTAINER IN THAILAND. I believe legal action is now necessary to recover the cost of delivery and unpacking in Thailand.

I was very uncomfortable doing business with Rainier because I felt the administrator was unreliable, poor communications and because of the surprises.
Everything you have read above is FACT AND THE ABSOLUTE TRUTH.
I initially filed a review but the response was demeaning and slanderous. He always includes other movers to support his insults. Just read his response. And those are just more lies. I have contacted those other movers and they agree he is lying. Therefore I am filing another review with more details. I believe legal action is now necessary.

Move size: Partial Move Service cost: $7693

Doug has helped me with two major moves now, from CA, USA to Sweden, and back again. Both times everything went as smoothly as one could hope. Not only did everything arrive (and all in one piece), Rainier OS was significantly faster than any other moving company I got a quote from by several weeks (particularly with the move back in Sept 2021, during the pandemic, where I shipped a liftvan full of my belongings). Not only that, the pricing I got with Rainier OS was significantly lower than the competition. To top it all off, Doug has always been very responsive in communications, and flexible - like when I asked if I could change the delivery city from Santa Clara to Los Angeles. Sure, there was an additional cost to truck everything from the port in the SF bay area to LA. But it was reasonable, and the delivery was scheduled and done promptly. If I ever need to relocate internationally again, I won't even bother getting a quote from anyone else next time. I'll just call Doug again. 5 stars all the way.

Move size: 2 Bedroom Home Service cost: $6649

I've waited over a year to post this review, because I wanted to cool off from how upset I was.

I've moved 50 times, and this was unequivocally the worst experience I've ever had.

I was told my things would only fit into a smaller container. As an expert packer, I advised we could get more things in, if we used less of their wrapping paper, and more things I wanted to take like towels, linens, clothing, etc. I even said I'd waive insurance, as my overseas move was critical to take as much as I could fit.

That's it. I had one shot to move out of the country, and this was my service to help.

Only, the day of packing, the entire crew only spoke Spanish. They were under pressure to complete my packing way too fast for me to manage. In fact, I was treated as a nousance rather than the owner and customer. At one point, they stopped trying to listen to me, and I had a panic attack in my room.

The moving coordinator was called, and instead of apologizing to me, he threatened to cancel my move and blamed me.

As I unpacked, I realized the absurd amount of packing materials I paid to have shipped from US to Uruguay.

On their website, they claim to "have a long history of successfully servicing the particular needs of our international shipments."

I needed a team who spoke my language. Nope.

I needed a team who would listen to me. Nope.

I needed a team who would prioritize what I needed to take on this once-in-a-lifetime relocation, where everything left was gone for good. Nope.

I needed a coordinator who would help make time for my move. Nope.

I needed a response team who would apologize and take ownership. Nope.

Listen, moving is stressful. This company was horrendous from start to finish. They disregarded my assessment of what could be packed, dismissed my packing input as we went along, then condescended to me about how things are done....for the insurance...

Rich or Rebecca, if you're reading this, know that customer service means listening to customers and they are right. You did nothing but blame me for the situation, and it was scarring.

Not only would I never recommend their services, but I'd recommend anyone planning to move overseas highly reconsider whether their things need the insurance the shippers claim. I would've taken 20 broken wine glasses and damaged goods over the panic attacks and demeaning treatment.

They have a singular focus: to avoid blame...whether it's insurance, treatment of their customers, etc...I was the one at fault.

Sickening.

Move size: 1 Bedroom Flat Service cost: $3475

 
 Overall, I think the move went extremely well.  I believe that Rainier did a great job of communicating at every level and that the shipment arrived in a timely manner. I think when dealing with an anxiety provoking/stressful move such as this, communication is key, and Rainier should receive an award for promptness.  The Chess Moving company did an outstanding job on this end as well.  There are a couple of things for which we will need to file an insurance claim, but that's why we get insurance :)   But again, overall, we were really pleased with Rainier's service.   I will highly recommend Rainier to others in the future. 
All the best,
Martin
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Service cost: $10000

  Rainier was truly fantastic and assisted me in many ways! I am *TRULY* grateful for Rainier's generosity with my storage costs.  (And their extreme patience with me!)  This is really the kind of customer relations -- that goes above and beyond -- that you don't see these days.  I really appreciate Rainier's efforts to help their clients in the sometime difficult and unpredictable process of moving overseas -- I just can't thank them enough for this help with the storage issue/costs. As always, it's been a real pleasure to be able to work with such  a professional and excellent company -- it takes so much of the worry out of the this whole process.  I really look forward to continuing to work with Rainier to complete the move from Boston to Oxford!  Also, I recently recommended Rainier to my new Oxford colleague (moving from NYC to the UK) and she also reports having had a great experience working with them so far -- Rainier has made two new faithful customers so far!  (And would be happy to recommend them to others..) Sincerely, Sara Hirschhorn  .

Service cost: $6000

I couldn't have been happier with the service I received from Rainier Overseas. I was extremely nervous about shipping my belongings overseas for my relocation to France, and I asked for advice on an expat forum. Someone recommended Rainier Overseas, whom I hadn't heard of at that point. I'm glad I went with them. Doug Wiviott was responsive, straightforward and always professional on the phone. The price was reasonable and he was more flexible than many of the other companies I spoke with. He was willing to find a reasonable price that worked with my budget and space needs (low-ish budget and around 100 cubic feet max). I didn't feel like he was trying to take advantage of me or talk me into something I didn't need. And he was able to work fast (I needed to be out within one week of deciding to use them!) I felt even more confident in my choice when his local partner in Massachusetts, Debra Ruf-Carson of New England Household and Moving (http://www.atlasagent.com/nehousehold/), came to my house to do the survey (after a snowstorm!). She was reliable, friendly, experienced, and put me at ease about the process. She kept in great touch via phone and email. She really listened to my needs and concerns and proposed flexible solutions that worked with my budget, ensuring I got the most for my money in terms of space and packing. For example, I wanted to do most of the packing myself, leaving only the really breakable items to her team, and I wanted one tailored container for my 100 cubic feet. She had a reinforced cardboard box/crate for 97 cubic feet (approximately) and was willing to make custom-made boxes for anything additional, which could be attached to the side of the main box. She also gave me packing boxes from her warehouse at no cost. Her entire team was great, from the guys who packed and picked up my stuff, to the man who worked miracles packing everything into the cardboard crate (She even let me go to the warehouse to meet him and see the crate for myself. It was a super thick cardboard, stronger than wood). Debra and Doug were also very helpful in walking me through the paperwork. On the Europe side, everything ran smoothly, too. I was satisfied with the communication wiht the local partner, and the shipment arrived must sooner than expected (only 50 days total from pickup to delivery) and in great shape. I wholeheartedly recommend Rainier and would use them again in a heartbeat.

Service cost: $2000

I used Rainier for a small household move from North Carolina to Istanbul, Turkey. This was the first time I had done an international relocation, and it was a very scary process. Rainier and their partners were incredibly helpful in answering all of my questions and helping me know what to expect along the way. We experienced very few troubles, but when we did, they were there to help us resolve it. I would highly recommend them and would rely on them again in the future. .

Service cost: $4100

I would like to express my satisfaction for the services provided by Rainier Overseas and their partner Dijkshoorn Euromovers, who managed our international moving from the US to the Netherlands. My family was very happy with their job during all the process. We always received very prompt responses to our inquiries, and all the management was efficient and professional. Goods arrived overseas and were delivered within the expected timing. Dijkshoorn Euromovers were very helpful with Customs forms and clearance. We are happy to recommend this company for overseas relocations.
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Service cost: $8100

I was very pleased with the service I received from Rainier Overseas Movers to ship ~150 cubic feet of personal belongings from North Carolina to South Korea [This review site wouldn't allow me to input anything in mainland Asia as the destination, so I selected Australia as the delivery country]. Pick-up and delivery were on time, nothing was damaged in the process, and all communication and coordination with the various affiliates, subcontracters, customs, etc. went very smoothly. I received prompt, courteous service from my initial inquiry through post-delivery follow-up. I also felt that I was given a fair price, including insurance, especially compared to some of the other quotes I'd received.

Service cost: $3000

I was moving from Seattle WA to Hong Kong.  I only needed a 200cuft lift van for my belongings.  In general, it was a relatively easy situation.
I choose Rainier Movers despite about costing me 10% more than other quotes I received. However, the experience, professionalism was well worth it.  The shipping agent was Mayflower and they were very accommodating to my schedule. The crew that came to do the packing very detail and efficient. They evaluated the situation allow the way and asked for my feedback through out. They were done in 2 hrs which was about 1 hr faster than I have expected. The recipient agent Beltran was also exceptional.  I received prompt communication and the crew was also very polite and efficient.  Overall, zero complaint.  It was well worth the extra 10% that I paid. .

Service cost: $2800

Just a quick feedback concerning our recent move from Salt Lake City, USA, to Southampton, UK, coordinated by Rainier Overseas Movers. We got several quotes from different companies in advance, and it actually turned out that Rainier OM was quoting us one of the best prices. We were very happy with the overall communication with Rainier OM, especially David always replied immediately and answered any question or concern that we had. Packing at our home in Salt Lake City went fast and professional. The import to the UK and delivery to our home in Southampton took longer than expected (about three weeks after vessel arrival), but we were promptly informed about everything by Oliver from the local agent Eurogroup and communication went very smoothly with them. Our goods arrived in a perfect condition, even our set of rather fragile cocktail glasses made it to us without any damage. We were very pleased with that and would highly recommend you for oversea-moving.  .

Service cost: $2800